Refund policy

Return & Refund Policy

Subscription Cancellations: You may cancel your subscription at any time before the next billing cycle. Cancellations take effect at the end of your current billing period — you will continue to receive your envelope through the end of the paid period.

Refunds: Due to the handcrafted, personalized nature of our monthly envelopes, all sales are final once an envelope has been prepared and shipped. We do not offer refunds on shipped envelopes.

Damaged or Lost Items: If your envelope arrives damaged, please contact us within 7 days of delivery with a photo and we will make it right. For lost mail, please allow 14 business days before reaching out, as USPS delivery times can vary.

Billing Errors: If you were charged in error, please contact us and we will issue a full refund promptly.

Contact Us: For any questions, please reach out at becky@soloforthesoulliving.com